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Our team

Scott Acord, Communications Manager, Hear Me Now Podcast and Storytelling Program

Scott Acord​Scott spent more than 20 years in entertainment as a communications executive for Viacom and DreamWorks TV. It was there he learned how the power of storytelling can enrich and add deeper meaning to our lives. As manager of the Providence Institute for Human Caring’s Hear Me Now storytelling/listening program and podcast, Scott seeks to leverage the healing properties of storytelling to help transform and humanize health-care culture.

Seán Collins, Host/Senior Editor, Hear Me Now Podcast and Storytelling Program

Sean Collins​Seán Collins is the host and a producer of the Hear Me Now Podcast, a production of the Providence Institute for Human Caring. Collins comes to the project with more than 35 years of broadcast experience in public radio, including many years in senior management at NPR News where he led a team that produced the network’s flagship newsmagazine, All Things Considered. His work helped the network repeatedly earn Peabody and duPont-Columbia Awards.

Ira Glass has said, “He has a special gift for mulling over an issue or phenomenon and then staking an utterly original way to cover it. His work is ambitious, spiked with big ideas and small human moments. It does one of the hardest and best things journalism can do: it scratches its way to a new perspective.”

He was raised by a physician and a nurse and was discovered practicing medicine without a license over the phone at the age of five. (He asked an expectant father how far apart the contractions were and then reassured him that they had plenty of time to make it to the hospital.)

Collins is a former Benedictine monk and lives quietly in Saint Louis with a senior puggle named Gibson.

Michael Drummond, Chief Communications Officer, Providence Institute for Human Caring

Michael Drummond​Michael supports the groundbreaking person-centered care work of the Institute for Human Caring and is co-founder of the Hear Me Now storytelling and listening program and associated podcast. Michael has a background in noninvasive medical devices, and previously served as head of corporate communications for Irvine, Calif.-based Masimo Corp. A Pulitzer Prize finalist and author of Renegades of the Empire, an inside story of Microsoft, Michael worked for many years as an editor and journalist for magazines and newspapers, including two reporting and editing tours in Iraq.

Melody Fawcett, Care Experience Manager, Providence Home & Community Care

Melody Lyn Fawcett​Melody has worked for more than 30 years in healthcare, most roles focused on the experience and voice of patients and their chosen family. Through her work in service to patients and their loved ones, she has seen firsthand the value of giving space to each person’s story and experience. It is through shared stories that mutual trust and compassion develop. Being able to support storytelling within her work in Patient and Caregiver Experience is a gift Providence gives to her every day.