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Easing the way

  • Featuring: Laura Reyes & Scott Acord
  • Date Submitted: Nov 30, 2022
  • Location: California

Laura was drawn into her work as a patient experience program manager after the loving care her father received when he had a stroke and later died in the hospital. That positive experience helped her understand the importance of easing the way of patients and their loved ones. Noting even the smallest gesture, like looking someone in the eye when you greet them, can mean a world of difference in their experience. Edit credit: Alison Jacques


  • Laura Reyes
  • Scott Acord
  • Patient experience
  • Father
  • Family
  • Stroke